Refund Policy

At groupreltrix, we're committed to helping you develop essential personal finance skills. We understand that investing in your financial education is a significant decision, and we want you to feel confident in your choice to learn with us.

This refund policy outlines our procedures and your rights regarding refunds for our learning programs. We've designed this policy to be fair, transparent, and supportive of your learning journey while maintaining the integrity of our educational offerings.

To be eligible for a refund, your request must meet the following criteria:

• Refund request submitted within 30 days of original purchase date
• Course completion rate of less than 50% of total content
• No previous refund requests for groupreltrix programs in the past 12 months
• Original payment method still active and available for refund processing
• Valid proof of purchase (receipt or order confirmation)
• Account in good standing with no policy violations

Refund processing times vary depending on your original payment method:

• Credit/Debit Cards: 7-10 business days after processing
• PayPal: 3-5 business days after processing
• Bank Transfer: 10-14 business days after processing
• Digital Wallets: 5-7 business days after processing

Please note that bank processing times may vary, and some financial institutions may take additional days to reflect the refund in your account. We recommend checking with your bank if you don't see the refund within the expected timeframe.

We understand that exceptional circumstances may arise that affect your ability to complete our programs. We may consider refunds outside our standard policy for:

• Documented medical emergencies or serious health issues
• Technical issues that prevent program access for extended periods
• Significant life changes that impact your ability to continue learning
• Military deployment or emergency relocation

Each case is reviewed individually, and supporting documentation may be required. Contact our support team to discuss your specific situation.

The following items and services are not eligible for refunds:

• One-on-one coaching sessions that have been completed
• Physical materials that have been shipped and delivered
• Third-party software licenses or tools provided with programs
• Access to exclusive webinars or live events that have occurred
• Certification fees paid to external certification bodies