Privacy Policy

Personal Information

When you interact with our financial education platform, we collect information that you voluntarily provide. This includes your name, email address, phone number, and billing information when you register for our learning programs or contact us for support.

Usage Data

We automatically collect information about how you use our website and services. This includes your IP address, browser type, device information, pages visited, time spent on our platform, and learning progress within our courses.

• Website navigation patterns and page interactions
• Course completion rates and quiz performance
• Time spent on different learning modules
• Technical information about your device and browser
• Geographic location based on IP address

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These small files help us remember your preferences, keep you logged in, and provide personalized content recommendations based on your learning history.

Educational Services

Your information helps us deliver personalized financial education experiences. We use your data to track learning progress, recommend relevant courses, and provide support when you need help with our platform.

We also analyze usage patterns to improve our educational content. For example, if many students struggle with a particular concept, we might create additional resources or adjust our teaching approach.

Communication

We use your contact information to send important updates about your courses, new educational content that matches your interests, and occasional surveys to help us improve our services. You can opt out of marketing communications at any time.

Platform Improvement

We analyze user behavior to identify areas where our platform can be enhanced. This includes studying which educational materials are most effective, where users commonly encounter difficulties, and what features would be most valuable to add.

Third-Party Services

We work with trusted service providers to deliver our educational platform. These partners may process your information on our behalf, but they're contractually required to protect your data and use it only for the specific services they provide to us.

• Payment processors for handling course fees and subscriptions
• Email service providers for delivering course notifications
• Analytics providers to help us understand platform usage
• Customer support tools for managing your inquiries
• Cloud hosting services for secure data storage

Legal Requirements

We may disclose your information if required by Australian law, court orders, or government requests. We'll always notify you about such requests unless we're legally prohibited from doing so.

In cases involving potential fraud or threats to safety, we may also share relevant information with appropriate authorities to protect our users and comply with our legal obligations.

Business Transfers

If groupreltrix is acquired by another company or undergoes a business restructuring, your information may be transferred as part of that transaction. We'll notify you in advance and ensure the new entity maintains the same privacy protections.

Access and Correction

You can access and update your personal information through your account settings. If you need help accessing or correcting your data, contact our support team and we'll assist you within 30 days.

You also have the right to request a copy of all personal information we hold about you. This includes your profile data, learning history, and any communications we've exchanged.

Data Deletion

You can request deletion of your personal information at any time. We'll remove your data within 60 days, though we may retain certain information for legal compliance or legitimate business purposes.

Marketing Preferences

You control what communications you receive from us. Update your preferences in your account settings or use the unsubscribe link in any marketing email. Changes take effect immediately.

Security Measures

We implement industry-standard security practices to protect your information. This includes encryption of sensitive data, regular security audits, and strict access controls for our team members.

Our platform uses SSL encryption for all data transmissions, and we regularly update our security protocols to address emerging threats. However, no online service can guarantee complete security.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account closure, we may keep certain data for up to 7 years to comply with Australian financial record-keeping requirements.

International Transfers

While we primarily store data within Australia, some of our service providers may process information internationally. We ensure these transfers meet Australian privacy standards and include appropriate safeguards.

Our services are designed for adults seeking financial education. We don't knowingly collect personal information from children under 13. If we discover we've inadvertently collected such information, we'll delete it immediately.

Parents who believe their child has provided information to us should contact our privacy team immediately. We'll investigate and take appropriate action to protect the child's privacy.

We update this privacy policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we'll notify you via email and display a prominent notice on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy updates indicates acceptance of the changes.